Listening is the key to all effective communication and simply hearing what someone is telling you is not enough. Ineffective listening can put up barriers, cause misunderstandings and damage relationships. Conversely, when we ‘actively’ listen we pay full attention, read between the lines, notice non-verbal communication and ask the right questions.

In this session, we will introduce you to ‘active’ listening and show you how it can transform your working relationships and job performance.

“Listening is the first learned, most used and least taught of the four basic communication skills.”
- listening/speaking/reading/writing


  • The importance of listening
  • Tests to see how well you listen
  • What makes a great listener
  • Common listening pitfalls
  • ‘Active’ listening and how to develop it in yourself


  1. Development of active listening skills, including ability to fully focus on and understand the speaker’s message.

  2. Enhanced capacity to ask clarifying questions and provide feedback to ensure accurate comprehension.

  3. Awareness of non-verbal cues and body language to better interpret and respond to the speaker.

Our Methodology

  • Bite-Sized

    Our sessions are short, focused and easy to make time for.

  • Interactive

    Our training style is unique and we don’t use PowerPoint. We understand that when the mind has to work, the learning sticks.

  • Evidence-Based

    Our work is backed up by evidence from psychology, behavioural economics and neuroscience.

  • Effective

    With a focus on sharing practical tools and behaviour change cues, we help integrate our teaching into the work you do, instantly.



"Absolutely spot on."
- Participant feedback
"The exercises were fun and engaging."
- Participant feedback
"Great interaction with colleagues and the booklet was an excellent support. "
- Participant feedback