FEEDBACK: Proven methods and tools for giving and receiving feedback

Discover techniques to embrace (and not fear) feedback.


Giving and receiving feedback is an essential part of any role. But so often giving feedback is something we try to avoid. And when it does happen, it can turn into a defensive conversation or one where both parties shut down.

We have to remember the purpose of feedback is to create positive change. With the right tools and strategies at your disposal, feedback is nothing to be fearful of. This session will show you that when handled correctly, feedback helps you both build rapport with others and get better work done.

"Feedback is the breakfast of champions."
- Ken Blanchard


  • What makes feedback ‘constructive’
  • Barriers to giving and receiving feedback
  • How to give effective feedback (utilising a proven framework)
  • Feedback as a two-way process
  • How to receive feedback
  • Understanding what to do with feedback


"Incredibly helpful frameworks - I will use a lot."
- Participant feedback
"A really useful session - I learnt a lot."
- Participant feedback
"Really enjoyed the scenario play."
- Participant feedback