Emotional intelligence or EI is the ability to understand and manage your own emotions, as well as of those around you. People with a high degree of EI know what they are feeling, the meaning of their emotions, and how these emotions can affect other people.

In the future workplace, leaders will need to be even more human. Nothing can replace a human’s ability to connect and relate. As such, EI is what differentiates a good manager from a great one – both now and in the future.

This session explores the concept of EI, offers frameworks for understanding and applying EI at work and provides managers with ways to develop their own EI as well as their team’s.

“It takes something more than intelligence to act intelligently.”
- Fyodor Dostoyevsky


  • What emotional intelligence (EI) is
  • The business case for EI and its link to management performance
  • Exploring personal strengths and development opportunities relating to EI
  • How to develop key areas of EI:
    • Self-awareness
    • Self-management
    • Social awareness
    • Relationship management
  • Techniques to utilise in common workplace scenarios – including interviews, meetings and situations of conflict
  • Ways to help team members improve their EI


"This session was really helpful – and I’ll also be able to help my team lots with what I have learnt."
- Participant feedback
"Excellent course. It got me thinking lots during and after."
- Participant feedback
"The trainer was knowledgeable and relatable. She practised what she was preaching!"
- Participant feedback