Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.

We’ll help you understand the different emotions and responses involved in conflict and you will leave with a range of tools you can put to use.

“There is…a constant battle between peace and conflict. Neither can be mastered, but both can be influenced. How you go about it is the key to success.”
- Philip Knight, Nike Chairman and Co-Founder


  • Why conflict happens at work
  • Ways to understand emotions
  • A structured process for resolving conflict
  • Phrases that help to diffuse difficult situations
  • How to use non-verbal communication in conflict
  • Exercises to maintain calm in yourself and others


"Really practical and seems easy to apply."
- Participant feedback
"Concrete advice and action points to take away."
- Participant feedback
"I can’t think of anything to improve. This session definitely helped me in the way it was intended."
- Participant feedback