Conflict is unavoidable at work but in this session we will show you how conflict can actually result in positive outcomes if handled well. It can be the chance to get to the heart of a problem – rather than skimming the surface – and an opportunity to learn more about ourselves and others.
We’ll help you understand the different emotions and responses involved in conflict and you will leave with a range of tools you can put to use.
“There is…a constant battle between peace and conflict. Neither can be mastered, but both can be influenced. How you go about it is the key to success.”