This course is designed to equip you with the skills and insights needed to deliver unparalleled customer experience for your stakeholders at work. You’ll delve into the core principles of customer-centricity, learning how to prioritise satisfaction, trust and value in every interaction.

We’ll also cover practical techniques for delivering exceptional service and communicating effectively. By the end, you’ll have the tools to exceed expectations and achieve positive results.

*’Excellence’ is also available as a more in-depth, 2-hour course.

“We are what we repeatedly do. Excellence, then, is not an act, but a habit.”
- Harvey Diamond


  • The needs of your stakeholders
  • How to establish a service vision
  • Ways to create stand-out experiences
  • How to use ‘building’ language effectively
  • Ways to leverage feedback to drive improvement


  1. Improved understanding of stakeholder needs.

  2. Knowledge of how to deliver a best-in-class experience.

  3. Ability to use specific language to achieve desired results.

Our Methodology

  • Bite-Sized

    Our sessions are short, focused and easy to make time for.

  • Interactive

    Our training style is unique and we don’t use PowerPoint. We understand that when the mind has to work, the learning sticks.

  • Evidence-Based

    Our work is backed up by evidence from psychology, behavioural economics and neuroscience.

  • Effective

    With a focus on sharing practical tools and behaviour change cues, we help integrate our teaching into the work you do, instantly.



"Tracy, the coach, was brilliant. Always happy to answer any questions during or after the session, and gave great advice."
- Participant feedback
"It was practical, not loads of theories and models."
- Participant feedback
"Loads of practical and participatory elements – excellent."
- Participant feedback