We are all faced with problems at work –and solving them well is one of the most important skills we can have. Yet often we go round in circles trying to work out what the best solution is and even then we do not deal with them effectively or efficiently. We would all fare better if we learnt techniques we could use to deal with problems logically and robustly.

In this session, you will learn different systematic approaches for problem solving.

“Most people spend more time and energy going around problems than in trying to solve them.”
- Henry Ford


  • A framework for making sense of problems
  • How to identify the cause of problems
  • Techniques for dealing with different types of problems
  • Ways to solve problems as individuals and teams
  • How to use the techniques to solve real work problems


"The information was really concise, relevant and presented with warmth."
- Participant feedback
"The materials were good and the examples used were relatable."
- Participant feedback
"They got straight to the point, had solid theory behind them, and knew how to relate it to us. An hour was enough time to cover it."
- Participant feedback