Our future workplace will be diverse and global. Effective leadership requires someone adept at appreciating and leveraging the differences every individual brings to the team from their perspective. This will not only improve how people interact but is likely to make a company’s products and services more inclusive and successful.

The concepts attached to ‘diversity and inclusion’ can be complex though and even divisive – and we all at times feel frightened of what the right thing to say and do is. In this session we will explore key diversity issues and equip managers with the knowledge and tools they need to confidently tackle them.

"Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled."
- Anne M Mulcahy, Former Chair & CEO, Xerox


  • Understand what diversity and inclusion mean
  • Why it makes business sense to embrace diversity and inclusion
  • A manager and company’s obligation under the law
  • The protected characteristics (ethnicity, gender, disability and sexual orientation)
  • How it feels to be ‘different’ and the behavioural characteristics
  • Prejudices and biases – and how to tackle them
  • Stereotypes and how to overcome them
  • How to use language appropriately
  • Inclusive communication
  • How to make your work and workplace more inclusive


"Good to better understand D&I issues and discuss the viewpoint of excluded groups and between the participants what is and isn't appropriate behaviour and language."
- Participant feedback
"Good mix of theory and practical exercise. Lots of discussion and healthy debate."
- Participant feedback
"The wider discussions that were had amongst the group provoked some challenge and thinking amongst the group. The quiz and words were also good exercises for prompting further thought and discussion."
- Participant feedback