Overview

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To coach, managers need two fundamental skills: active listening and effective questioning. These skills are paramount for several reasons.

First, active listening enhances a manager’s ability to empathise, understand, and build trust with team members, leading to improved communication and stronger relationships.

Second, skilful questioning helps managers elicit valuable insights, encourage critical thinking, and guide employees toward self-discovery and problem-solving.

By mastering these coaching skills, managers can work less hard and have more impact. These are the skills needed to drive the most dramatic shift in your management style.

“Organisations whose managers coach demonstrate 21% higher revenues than their competitors.”
- Training Magazine

Outline

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  • Key coaching behaviours – including listening
  • Techniques to improve your own listening skills
  • Power coaching questions and ways to use questions for different outcomes
  • How to structure a coaching conversation – no matter how brief
  • How to gain commitment to action
  • How to make coaching a habit

Outcomes

  1. Improved ability to actively listen and understand the perspective of others

  2. Proficiency in asking questioning that facilitate meaningful discussions

  3. Better understanding of how to guide others in identifying and resolving challenges

  4. Enhanced communication skills that improve every interaction

Our Methodology

  • Bite-Sized

    All of our sessions are short, focused and easy to make time for.

  • Interactive

    Our training style is unique & we don’t use PowerPoint. We understand that when the mind has to work, the learning sticks.

  • Evidence-Based

    Our work is backed up by evidence from psychology, behavioural economics and neuroscience.

  • Effective

    With a focus on sharing practical tools and behaviour change cues, we help integrate our teaching into the work you do, instantly.

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Testimonials

"It was thought-provoking and a really useful session to attend. Interesting to hear about common management style pitfalls and why coaching really matters."
- Participant feedback
"Simple, straight-forward and not too long. Enjoyed the role play to put our new skills to the test."
- Participant feedback
"Great interaction amongst the group. Very practical and easy to get going with straight away."
- Participant feedback